Refund Policy

Effective date: [to be set on publication]

This Refund Policy is provided by SIMURG LABS INC., a Texas corporation ("GeoTune", "we", "us"), and forms part of the GeoTune Terms of Service. Capitalized terms have the meaning given in the Terms of Service. "Consumer" means a natural person acting for purposes outside their trade, business, craft, or profession.

1. General Rule

Subscription fees for GeoTune paid plans (Solo, Growth, Agency) are charged in advance for each billing period and are non-refundable, except as set out in this Policy or as required by applicable law.

You may cancel your subscription at any time in your account's billing settings, without contacting support and without any cancellation or early-termination fee. Cancellation stops future charges. You keep access to paid features until the end of the billing period you have already paid for; that period is not refunded, in whole or in part, unless Section 2 or Section 3 applies.

Downgrading to a cheaper plan or to the Free plan takes effect at your next renewal and does not generate a refund. Upgrades are prorated and charged immediately.

2. Refunds for Service Failures and Billing Errors

We will refund or credit you, in proportion to the problem, in the following cases:

• Service failure on our side. A scan, audit, or other paid feature could not be delivered because of a fault in GeoTune's own systems, and we were unable to re-run it. This does not include cases where the target website was unreachable, blocked automated access, or returned incomplete content, or where an AI Provider was unavailable for reasons outside our control; in those cases we will re-run the scan or restore the quota rather than refund.
• Billing error. You were charged twice for the same period, charged after a cancellation that took effect before the charge, or charged an amount that does not match the price you agreed to.
• Unauthorized charge. A charge was made using your payment method without your authorization, and you tell us promptly.
• Discontinuation. We discontinue the Service or your plan; prepaid fees for the period after the discontinuation are refunded in full.

To request a refund under this Section, contact us at the support address in Section 7 within 30 days of the charge, with your workspace name and the date and amount of the charge. We review requests against our service logs and Stripe records and respond within 10 business days. Approved refunds are issued as described in Section 5. Where the law of your country gives you a longer period or a broader remedy, that law applies.

3. Consumers in the EU and UK — 14-Day Right of Withdrawal

If you are a Consumer located in the European Union or the United Kingdom, you have a statutory right to withdraw from your paid subscription within 14 days of the day you first purchased it, without giving a reason.

The Service starts immediately. When you purchase a paid plan, the Service is made available to you right away at your express request, which we ask you to confirm at checkout and record. GeoTune is a digital service that is delivered continuously, not a one-time download; you therefore keep your right of withdrawal during the 14-day period even though the Service has already started. If you withdraw, you pay only a proportionate amount for the days on which you had access to the paid plan, calculated on the price of the plan you purchased, and we refund the rest.

Example: you buy a monthly plan at €60 and withdraw on day 10. You pay 10/30 of €60 (€20) and receive a refund of €40.

How to withdraw. You may withdraw in any of the following ways:

• by using the "Withdraw from contract" function in your account's billing settings, which is available throughout the withdrawal period and confirms receipt of your withdrawal to your email address; or
• by sending a clear statement to the support address in Section 7 (for example: "I hereby withdraw from my GeoTune subscription purchased on [date], workspace [name]"); or
• by completing and sending the model withdrawal form below.

It is sufficient to send your notice before the 14-day period ends.

Refund timing. We refund the amount due within 14 days of the day we receive your withdrawal notice, to the original payment method, without any fee.

Renewals. The withdrawal right applies to the initial purchase of a subscription. Automatic renewals of the same subscription do not open a new withdrawal period; you can cancel at any time under Section 1 instead.

Model withdrawal form

(complete and return only if you wish to withdraw):

4. Other Consumers

If you are a Consumer outside the EU and UK, and the law of your place of residence gives you a right to cancel or a refund that is broader than this Policy, that law applies and this Policy does not limit it.

5. How Refunds Are Issued

Approved refunds are issued through Stripe to the payment method used for the original charge, in the currency in which the charge was made. We do not deduct processing fees from refunds. We cannot control how long your bank or card issuer takes to post the refund; five to ten business days is typical. Refunds cannot be issued to a different payment method or as cash.

6. Disputes and Chargebacks

If you think you are entitled to a refund, please contact us first. Most issues are resolved within a few days, and a chargeback filed with your bank takes longer and freezes the amount for both sides.

If a chargeback is filed for a charge that we believe was valid under the Terms of Service and this Policy, we will contest it with our service logs, consent records, and billing records. We may suspend the affected workspace's paid features while a chargeback is pending and, if a chargeback is decided in our favor, we may require the disputed amount to be settled before restoring paid features. We do not take any action against Consumers who exercise a statutory withdrawal or cancellation right.

7. Contact

SIMURG LABS INC., a Texas corporation.

Refund and billing requests: [email protected].

8. Changes to This Policy

We may update this Policy. Material changes will be announced at least 30 days in advance by email or in the Service and will apply only to charges made after the change takes effect.